Guest Experience Specialist - Front Desk

Schulte Hospitality Group; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Free Telemedicine

Health Insurance Options

401k Plan + Company Match

Paid Time Off

Paid Parental Leave

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets and gym memberships

Job summary

A hospitality management company located in Jacksonville is seeking a Guest Service Representative. The role involves greeting guests, managing arrivals, and ensuring a pleasant check-in experience. Applicants should have at least one year of Front Desk Operations experience and a high school diploma. Strong communication and time management skills are essential. The company offers a supportive work environment with various employee benefits including a flexible work schedule, health insurance options, and a 401k plan.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Greets guests as they arrive with a focus on personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escorts VIPs to room before arrival and checks them in.
• Answers telephone within three rings and transfers as needed.
• Counts issued bank at shift start and end.
• Keeps front desk area clean and organized.
• Attends promptly to guest needs and inquiries.

Skills

Basic computer skills

Effective verbal communication

Effective written communication

Time management skills

Education

High School Diploma

Job description

A hospitality management company located in Jacksonville is seeking a Guest Service Representative. The role involves greeting guests, managing arrivals, and ensuring a pleasant check-in experience. Applicants should have at least one year of Front Desk Operations experience and a high school diploma. Strong communication and time management skills are essential. The company offers a supportive work environment with various employee benefits including a flexible work schedule, health insurance options, and a 401k plan.