Front Desk Associate – Guest Experience & Payments

OTO Development; Saint Petersburg (FL); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Descripción de la vacante

OTO Development is seeking a Front Desk Associate to provide outstanding guest service at a Florida property. You will assist guests with check-in/check-out, operate the reservation system, and handle financial transactions with integrity.

The role emphasizes anticipating guest needs and working with team members to maintain a welcoming, customer-focused environment. Strong communication and teamwork are essential for success in this role.

Formación

• Excellent customer service mindset and ability to handle guest requests with care.
• Strong teamwork and collaboration to maintain a hospitable environment.
• Clear, professional oral and written communication with guests and colleagues.
• Proactive problem solving to ensure the best possible guest experience.

Responsabilidades

• Assist guests with check-in and check-out procedures and throughout their stay.
• Operate the hotel’s electronic reservation system and related software for smooth workflow.
• Manage financial transactions securely and accurately (credit cards, cash).
• Anticipate guest needs and maximize guest experience through proactive service.
• Collaborate with team members to uphold a welcoming, customer-focused atmosphere.

Conocimientos

Customer service

Team player

Communication skills

Problem solving

Descripción del empleo

OTO Development is seeking a Front Desk Associate to provide outstanding guest service at a Florida property. You will assist guests with check-in/check-out, operate the reservation system, and handle financial transactions with integrity.

The role emphasizes anticipating guest needs and working with team members to maintain a welcoming, customer-focused environment. Strong communication and teamwork are essential for success in this role.