Guest Experience Agent — Comprehensive Benefits

OTO Development; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and ensure a seamless stay at our Charlotte-area property. The role requires personable communication and a commitment to service excellence.

The ideal candidate will handle reservations and payments accurately, work well with a team, and contribute to a welcoming, guest-focused environment. This hourly position reports to the General Manager.

Qualifications

• Excellent oral and written communication skills.
• Enjoys teamwork and helping guests.
• Problem-solving focus to ensure guest satisfaction.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel’s reservation system and other computer programs for seamless workflow.
• Handle all financial transactions (credit card and cash) securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team to maintain a hospitable, guest-focused environment.

Skills

Customer service

Team player

Communication skills

Job description

OTO Development is seeking a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and ensure a seamless stay at our Charlotte-area property. The role requires personable communication and a commitment to service excellence.

The ideal candidate will handle reservations and payments accurately, work well with a team, and contribute to a welcoming, guest-focused environment. This hourly position reports to the General Manager.