Guest Experience Specialist - Front Desk

VIRGINIA BEACH HOTEL ASSOCIATION; Virginia Beach (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A local hospitality organization is seeking a Front Desk Agent to assist guests with check-in and check-out, manage special requests, and ensure guest satisfaction. The ideal candidate will have a minimum of one year of hotel experience and a High School diploma or GED. Strong communication skills and a dedication to guest relations are essential for this position. Join our team in Virginia Beach and help create a welcoming environment for all guests.

Qualifications

• Must be a High School Graduate or have a GED.
• One-year previous experience in a hotel setting is required.
• Basic computer skills necessary for operation.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hotel features/services and rates.
• Answer department telephone within 3 rings.

Skills

Guest relations

Complaint resolution

Communication

Customer service

Education

High School Graduate or GED

One-year previous hotel experience

Tools

Basic computer skills

Job description

A local hospitality organization is seeking a Front Desk Agent to assist guests with check-in and check-out, manage special requests, and ensure guest satisfaction. The ideal candidate will have a minimum of one year of hotel experience and a High School diploma or GED. Strong communication skills and a dedication to guest relations are essential for this position. Join our team in Virginia Beach and help create a welcoming environment for all guests.