Guest Experience Specialist - Front Desk

VIRGINIA BEACH HOTEL ASSOCIATION; Virginia Beach (VA); Sur place; USD 28 000 - 35 000; Plein temps

Résumé du poste

A local hospitality organization is seeking a Front Desk Agent to assist guests with check-in and check-out, manage special requests, and ensure guest satisfaction. The ideal candidate will have a minimum of one year of hotel experience and a High School diploma or GED. Strong communication skills and a dedication to guest relations are essential for this position. Join our team in Virginia Beach and help create a welcoming environment for all guests.

Qualifications

• Must be a High School Graduate or have a GED.
• One-year previous experience in a hotel setting is required.
• Basic computer skills necessary for operation.

Responsabilités

• Assist guests with check-in and check-out procedures.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hotel features/services and rates.
• Answer department telephone within 3 rings.

Connaissances

Guest relations

Complaint resolution

Communication

Customer service

Formation

High School Graduate or GED

One-year previous hotel experience

Outils

Basic computer skills

Description du poste

A local hospitality organization is seeking a Front Desk Agent to assist guests with check-in and check-out, manage special requests, and ensure guest satisfaction. The ideal candidate will have a minimum of one year of hotel experience and a High School diploma or GED. Strong communication skills and a dedication to guest relations are essential for this position. Join our team in Virginia Beach and help create a welcoming environment for all guests.