Guest Experience Specialist (Front Desk)

Hotel Equities; Gainesville (GA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Vacation & holiday pay

Employee Assistance Program

Reduced room rates across the portfolio

401(k)

Life insurance

Referral program

Job summary

A hospitality company located in Gainesville, Georgia is seeking an entry-level guest service associate to provide exceptional assistance to arriving and departing guests. Responsibilities include managing reservations, addressing guest inquiries, and ensuring a warm and welcoming atmosphere. Ideal candidates should have a high school diploma, strong customer service skills, and flexibility in scheduling. Competitive pay between $14.00 and $15.00 per hour based on experience is offered.

Qualifications

• Fluency in the primary workplace language; strong verbal and written communication skills.
• Ability to stand, walk, and use a computer for extended periods; ability to lift up to 15 lbs occasionally.
• Flexible schedule availability including nights, weekends, or holidays.

Responsibilities

• Greet and welcome guests upon arrival and register them into the computer.
• Accept payment for guests' accounts at registration and checkout.
• Promptly respond to and resolve guest complaints.
• Handle reservations, check‑ins, and check‑outs accurately and efficiently.

Skills

Customer service skills

Problem-solving skills

Strong verbal communication

Basic computational skills

Education

High School diploma or equivalent

Job description

A hospitality company located in Gainesville, Georgia is seeking an entry-level guest service associate to provide exceptional assistance to arriving and departing guests. Responsibilities include managing reservations, addressing guest inquiries, and ensuring a warm and welcoming atmosphere. Ideal candidates should have a high school diploma, strong customer service skills, and flexibility in scheduling. Competitive pay between $14.00 and $15.00 per hour based on experience is offered.