Guest Experience Specialist - Front Desk

Fairfield Inn and Suites Lookout Mountain; Chattanooga (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Front Desk Representative to join their team. This role is pivotal in ensuring that every guest receives exceptional service, from the moment they check in until they check out. You will be the first point of contact, responsible for creating memorable experiences through personalized service and effective communication. The ideal candidate thrives in a dynamic environment, values teamwork, and is committed to upholding the highest standards of hospitality. If you are passionate about providing outstanding service and want to be part of a supportive team that values diversity and community, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to communicate effectively and work well in a team.

Responsibilities

• Deliver outstanding customer service during check-in/check-out.
• Perform clerical duties and maintain security of guest information.
• Assist with hotel operations and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Knowledge of Hotel Systems

Flexibility

Integrity

Teamwork

Education

High School Diploma or equivalent

Tools

PBX phone system

PMS reservation systems

General office machines

Job description

An established industry player is seeking a dedicated Guest Services Front Desk Representative to join their team. This role is pivotal in ensuring that every guest receives exceptional service, from the moment they check in until they check out. You will be the first point of contact, responsible for creating memorable experiences through personalized service and effective communication. The ideal candidate thrives in a dynamic environment, values teamwork, and is committed to upholding the highest standards of hospitality. If you are passionate about providing outstanding service and want to be part of a supportive team that values diversity and community, this opportunity is perfect for you.