Guest Experience Specialist — Front Desk

Hospitality Ventures Management Group; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

401(k) with match

Discounts on hotel stays and F&B

Job summary

Hospitality Ventures Management Group is seeking a Guest Service Agent to be the welcoming face of our Jacksonville hotel. You will handle check-in/check-out, reservations, and guest inquiries with a warm, professional demeanor that reflects HVMG’s culture of excellence.

Qualified candidates bring hotel experience (a plus) and a mix of education and practical experience. The role offers growth potential across our nationwide portfolio and a supportive team environment within the HVMG family.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer reservations inquiries and provide information about hotel services and local attractions.
• Coordinate with the Front Office Manager or Front Office Supervisor.
• Explore career growth opportunities within the hospitality industry within the same organization.

Job description

Hospitality Ventures Management Group is seeking a Guest Service Agent to be the welcoming face of our Jacksonville hotel. You will handle check-in/check-out, reservations, and guest inquiries with a warm, professional demeanor that reflects HVMG’s culture of excellence.

Qualified candidates bring hotel experience (a plus) and a mix of education and practical experience. The role offers growth potential across our nationwide portfolio and a supportive team environment within the HVMG family.