Front Office Leader - Guest Experience & Operations

HVMG - Hospitality Ventures Management Group; Lexington (KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PayActive access to earned wages

Paid Time Off

Paid Holidays

Medical, dental and vision insurance

401(k) with 4% match

Hotel and F&B discounts

Flexible scheduling

Job summary

Hospitality Ventures Management Group (HVMG) is seeking a Front Office Manager to oversee all front desk operations and ensure a welcoming guest experience. You will lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports to drive service excellence.

You’ll report to the Director of Rooms or General Manager and have opportunities for career growth within our nationwide portfolio; flexible scheduling and full benefits are provided to eligible

Qualifications

• Hotel experience is always a plus!
• A high school diploma, a GED, or one year of hotel experience
• Previous experience in a similar or related position
• A combination of education and experience

Responsibilities

• You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
• Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.
• You will report to the Director of Rooms or General Manager.

Job description

Hospitality Ventures Management Group (HVMG) is seeking a Front Office Manager to oversee all front desk operations and ensure a welcoming guest experience. You will lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports to drive service excellence.

You’ll report to the Director of Rooms or General Manager and have opportunities for career growth within our nationwide portfolio; flexible scheduling and full benefits are provided to eligible