Guest Experience Agent — Hotel Front Desk

HVMG - Hospitality Ventures Management Group; Phoenix (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,视

Job summary

HVMG is seeking a Front Desk Agent to warmly welcome guests and provide professional service throughout their stay at our Phoenix properties. You will handle check-in and check-out, answer guest inquiries, and share information about hotel services and local attractions while maintaining a seamless front desk experience.

This role emphasizes a friendly demeanor, attention to detail, and the ability to adapt to a fast-paced hospitality environment, with opportunities for advancement within HVMG's

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Flexible schedule including evenings, weekends, and holidays if needed.
• Professional demeanor reflecting culture of excellence.

Responsibilities

• Friendly and attentive face of the hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Daily tasks: checking guests in and out, answering inquiries, providing information about hotel services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.

Skills

English communication

Customer service

Work eligibility

Flexible schedule

Professional demeanor

Job description

HVMG is seeking a Front Desk Agent to warmly welcome guests and provide professional service throughout their stay at our Phoenix properties. You will handle check-in and check-out, answer guest inquiries, and share information about hotel services and local attractions while maintaining a seamless front desk experience.

This role emphasizes a friendly demeanor, attention to detail, and the ability to adapt to a fast-paced hospitality environment, with opportunities for advancement within HVMG's