Front Desk Agent - Marriott DFW Airport

Remington-Hospitality-; Irving (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dallas/Fort Worth Airport Marriott is seeking a Front Desk Associate to greet guests, check them in and out, and assist with pre-registration and reservations.

You will handle charges, operate Front Office systems, maintain knowledge of rates and policies, and collaborate with a team while adapting to varied schedules including nights and weekends. Strong communication and physical stamina are essential.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team player who delivers great guest experiences.
• Ability to work in a standard office environment and sit at a desk 6–8 hours.
• Effective verbal and written communication.
• Occasional lifting of 10–25 pounds as needed.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Maintain knowledge of Front Office system and daily transactions.
• Handle cash, checks, and card payments correctly.
• Review reservations with special requests and block rooms as needed.
• Understand hotel rates, discounts and cancellation/ relocation procedures.
• Take same-day reservations quickly and follow procedures.

Skills

Teamwork

Communication skills

Flexible schedule

Self-motivation

Customer service

Job description

Touch down for a rewarding stay at Dallas/Fort Worth Airport Marriott, featuring elegant event and public spaces. Located next door to DFW International Airport, we provide complimentary shuttle service to and from the transportation hub for your convenience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Employer Privacy Policy

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service