Front Desk Guest Experience Specialist

Mr C. Hotels; Sugar Land (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Sugar Land Marriott is seeking a Front Desk Associate to greet guests, handle check-in/check-out, and assist with reservations in a fast-paced environment. You will post charges, manage payments, and maintain front office systems with accuracy and courtesy.

Ideal candidates have strong communication, flexibility for varied schedules, and a team-oriented mindset to ensure outstanding guest experiences in a premier Sugar Land location.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends and holidays.
• Team player who provides great experiences for our Guests.
• Ability to work in an office environment and sit at a desk 6–8 hours daily.
• Effective verbal and written communication.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems.
• Manage cash handling and payment processing.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Team player

Strong work ethic

Effective communication

Flexibility

Attention to detail

Tools

Front Office system

Job description

Sugar Land Marriott is seeking a Front Desk Associate to greet guests, handle check-in/check-out, and assist with reservations in a fast-paced environment. You will post charges, manage payments, and maintain front office systems with accuracy and courtesy.

Ideal candidates have strong communication, flexibility for varied schedules, and a team-oriented mindset to ensure outstanding guest experiences in a premier Sugar Land location.