Front Desk Guest Experience Specialist

Cambria Hotel Euless - DFW Airport South; Euless (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

The Cambria Hotel Euless - DFW Airport South is seeking a Guest Service Representative to greet guests, check them in, and provide outstanding service throughout their stay.

You will handle reservations, answer questions about hotel services and local attractions, operate the front desk system, and collaborate with other departments to ensure guest satisfaction.

This role requires a friendly, professional demeanor and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Positive, upbeat personality with the desire to deliver outstanding customer service.
• Ability to multi-task, detail-oriented, and solve problems when serving internal and external customers.
• Ability to evaluate and select among alternative actions quickly.
• Works well in stressful, high-pressure situations.
• Effective listening to coworkers and guests.
• Maintain composure and objectivity under pressure.

Responsibilities

• Greet and check-in guests at the front desk.
• Make and modify reservations for guests.
• Operate the front desk computer system and hotel switchboard.
• Process guest requests and communicate information about services and hours.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Multitasking

Detail-oriented

Problem solving

Customer service

Communication

Active listening

Under pressure

Education

High School diploma or equivalent

College coursework in related field

Job description

The Cambria Hotel Euless - DFW Airport South is seeking a Guest Service Representative to greet guests, check them in, and provide outstanding service throughout their stay.

You will handle reservations, answer questions about hotel services and local attractions, operate the front desk system, and collaborate with other departments to ensure guest satisfaction.

This role requires a friendly, professional demeanor and the ability to multitask in a fast-paced hotel environment.