Front Office Manager - Dallas Marriott Suites

Remington Hospitality; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk professional for the Dallas Marriott Suites Medical/Market Center. You will greet guests, manage check-in/out, and support front desk operations to ensure a seamless guest experience.

The role requires FSPMS experience, strong communication skills, and the ability to work in an office setting with standard computer work. This is a full-time on-site position in Dallas, TX.

Qualifications

• FSPMS experience required.

Responsibilities

• Greet and communicate with guests, check them in and out promptly and professionally.
• Ensure staffing levels for front office, including interviewing, hiring, supervising and scheduling staff.
• Resolve guest complaints to ensure satisfaction and document investigations.
• Accurately operate the MICROS front office system and daily transactions.

Skills

FSPMS experience

Job description

#26-3064

Location Description

2493 N Stemmons Freeway, Dallas, Texas 75207

Welcome to the Dallas Marriott Suites Medical/Market Center, home to 265 conveniently located and well-appointed Dallas suites. Unlike other Dallas Market Center hotels, our Marriott offers complimentary shuttle service to and from Dallas Love Field Airport, the Design District, Uptown, Victory Park, Oak Lawn and the Dallas Convention Center.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• FSPMS experience required
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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