Front Desk Agent - Marriott DFW Airport

Remington Hospitality; Irving (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to greet guests, process check-ins and check-outs efficiently, and manage reservations. The role requires accurate cash handling, familiarity with front office procedures, and the ability to handle same-day bookings and special requests.

The ideal candidate will understand hotel rate structures and discounts, ensuring a smooth guest experience at all times.

Qualifications

• Experience in hotel front desk operations and guest interactions.
• Ability to process guest requests and transactions accurately.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking reservations when necessary.
• Post all charges promptly and accurately.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card payments and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Handle same-day reservations and follow cancellation/relocation procedures when needed.

Skills

Guest service

Cash handling

Reservations

Front desk software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.