Guest Experience Front Office Manager

Hotel Yountville; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Dallas Marriott Suites Medical/Market Center is seeking a proactive Front Office Supervisor to anticipate guest needs, greet and check guests in and out, and maintain outstanding service in a fast-paced hotel environment.

You will manage staffing, interview and train front desk colleagues, resolve guest issues, and operate the MICROS system to handle daily transactions, supporting a welcoming, efficient guest experience.

Qualifications

• FSPMS experience required.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordial with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

FSPMS experience

Job description

Dallas Marriott Suites Medical/Market Center is seeking a proactive Front Office Supervisor to anticipate guest needs, greet and check guests in and out, and maintain outstanding service in a fast-paced hotel environment.

You will manage staffing, interview and train front desk colleagues, resolve guest issues, and operate the MICROS system to handle daily transactions, supporting a welcoming, efficient guest experience.