Guest Experience Specialist — Front Desk

Crescent Hotels & Resorts; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Crescent Hotels & Resorts in Huntsville, AL is seeking a Guest Services Agent to welcome guests, complete registrations, and assist with checkout while upholding the highest standards of service and profitability. The role requires inputting guest details, confirming room rates, and guiding guests to their rooms with courtesy and efficiency.

You will handle payments, explain rates and packages, promote hotel amenities, and resolve inquiries and complaints in a timely, friendly manner to ensure

Qualifications

• Greet and register guests at check-in/check-out.
• Handle payments, POS, and currency conversions.

Responsibilities

• Greet guests and complete the registration process, including room selection and key coding.
• Assist guests with check-out, ensure accurate room/service charges, process payments and gift certificates.

Job description

Crescent Hotels & Resorts in Huntsville, AL is seeking a Guest Services Agent to welcome guests, complete registrations, and assist with checkout while upholding the highest standards of service and profitability. The role requires inputting guest details, confirming room rates, and guiding guests to their rooms with courtesy and efficiency.

You will handle payments, explain rates and packages, promote hotel amenities, and resolve inquiries and complaints in a timely, friendly manner to ensure