Front Desk & Guest Experience Agent

Peachtree Group; Huntsville (AL); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Tru by Hilton in Huntsville, AL, is seeking a Guest Service Agent to welcome guests and handle front desk duties with a friendly, professional approach. You will process check-ins/outs, secure payments, and assist guests with reservations while upholding brand standards.

This role emphasizes exceptional service, anticipating guest needs, and delivering timely solutions in a fast-paced environment, contributing to overall guest satisfaction.

Qualifications

• Experience in front desk or hospitality is beneficial.
• Excellent communication and guest service skills.
• Able to handle payments securely and accurately.
• Ability to follow brand standards and procedures.

Responsibilities

• Process guest check-ins and check-outs.
• Secure payment and verify billing.
• Assist guests with reservations and requests as needed.
• Maintain high standards of service and professional image.

Job description

Tru by Hilton in Huntsville, AL, is seeking a Guest Service Agent to welcome guests and handle front desk duties with a friendly, professional approach. You will process check-ins/outs, secure payments, and assist guests with reservations while upholding brand standards.

This role emphasizes exceptional service, anticipating guest needs, and delivering timely solutions in a fast-paced environment, contributing to overall guest satisfaction.