Guest Experience Specialist - Front Desk

The Chifley Houston, Tapestry Collection by Hilton; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management operates a hotel property seeking a courteous Front Desk Associate in Houston to greet guests and manage registrations. You will ensure smooth check-in/out, answer inquiries, and maintain accurate guest records while upholding service standards.

The role requires effective English communication, basic math for payments, and the ability to input data into a computer system. Safety, teamwork, and guest satisfaction are central to the position.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Able to use a calculator for moderately complex calculations.
• Effective English communication with guests and colleagues.
• Able to input information using a computer system.
• Hearing and vision sufficient to observe emergencies.

Responsibilities

• Greet guests warmly and manage the registration process.
• Input and retrieve guest information and assign rooms.
• Process payments and balance house accounts.
• Answer phone calls in English and relay messages.
• Close guest accounts at checkout and resolve issues.
• Handle guest complaints and seek solutions.
• Follow safety procedures and maintain neat front desk.
• Assist other front desk staff.
• Perform duties as assigned by supervisor.

Skills

Customer service

English communication

Cash handling

Multitasking

Attention to detail

Education

High school diploma

Tools

POS system

Calculator

Job description

Driftwood Hospitality Management operates a hotel property seeking a courteous Front Desk Associate in Houston to greet guests and manage registrations. You will ensure smooth check-in/out, answer inquiries, and maintain accurate guest records while upholding service standards.

The role requires effective English communication, basic math for payments, and the ability to input data into a computer system. Safety, teamwork, and guest satisfaction are central to the position.