Guest Experience Specialist – Front Desk

Hei Hotels Inc.; Houston (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Complimentary meal

Free parking

Career development

Job summary

Houston Grand Hotel - River Oaks, a HEI Hotels and Resorts property, is seeking a Front Desk Agent to warmly greet guests, check them in and out, and deliver exceptional service at the Houston site.

The role emphasizes accurate data entry, reservation management, and responding to guest needs. Hotel experience is preferred. On-site position with benefits including meals, parking, and career development opportunities.

Qualifications

• Hotel front desk experience preferred.
• Ability to input data accurately in computer systems.
• Strong communication and conflict-resolution skills.

Responsibilities

• Greet guests with a friendly, professional demeanor.
• Handle check-in/check-out, verify guest information and payment methods.
• Provide information on local attractions, outlets, and hotel services.
• Process reservations and changes using the computer system.
• Manage guest requests and resolve issues to ensure guest satisfaction.

Skills

calculator

guest services

customer interaction

verbal communication

emergency awareness

Job description

Houston Grand Hotel - River Oaks, a HEI Hotels and Resorts property, is seeking a Front Desk Agent to warmly greet guests, check them in and out, and deliver exceptional service at the Houston site.

The role emphasizes accurate data entry, reservation management, and responding to guest needs. Hotel experience is preferred. On-site position with benefits including meals, parking, and career development opportunities.