Barista — Guest Experience & Growth at a Luxury Hotel

Houston Grand Hotel - River Oaks; Houston (TX); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Complimentary meals during shifts

Free parking

Career development opportunities

Job summary

Houston Grand Hotel - River Oaks is seeking a friendly front-of-house associate to provide excellent guest service, take orders, and process payments at our outlet.

The role requires basic math, POS operation, and strong communication. You will balance the cash drawer at the end of your shift and help keep work areas clean. We offer complimentary meals during shifts, free parking, and growing career opportunities within HEI.

Qualifications

• Basic math skills to handle cash and payments.
• Ability to operate a keyboard and POS procedures.
• Ability to resolve conflicts politely and professionally.
• Strong verbal and written communication.
• Ability to adapt communication to different guests.

Responsibilities

• Greet guests with a friendly welcome.
• Prepare and complete guest orders accurately.
• Ring checks and process payments.
• Balance the cash drawer at shift end.
• Maintain a clean and orderly service area.
• Provide courteous service to all guests.

Skills

Cash handling

POS operation

Verbal communication

Written communication

Conflict resolution

Adapt communication style

Tools

POS system

Job description

Houston Grand Hotel - River Oaks is seeking a friendly front-of-house associate to provide excellent guest service, take orders, and process payments at our outlet.

The role requires basic math, POS operation, and strong communication. You will balance the cash drawer at the end of your shift and help keep work areas clean. We offer complimentary meals during shifts, free parking, and growing career opportunities within HEI.