Guest Experience Front Desk Agent

Hyatt Hotels Corporation; New Brunswick (NJ); On-site; USD 30,000 - 38,000; Full time

Job summary

Hyatt Regency Houston Downtown in Houston, TX, US, is seeking a friendly Front Office Associate to welcome guests, check them in/out, and communicate hotel services and promotions. This visible role puts you at the forefront of the guest experience and requires a polished, courteous demeanor.

You will handle payments, answer inquiries, and coordinate with other hotel teams to ensure smooth stays. The position offers an energetic environment, opportunities for growth, and a strong team culture

Qualifications

• A true desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.

Responsibilities

• Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.
• Processing forms of payment and responding to guest inquiries.
• Contributing to a positive guest experience at Hyatt Regency Houston Downtown.

Skills

Customer service

Verbal communication

Professional appearance

Job description

Hyatt Regency Houston Downtown in Houston, TX, US, is seeking a friendly Front Office Associate to welcome guests, check them in/out, and communicate hotel services and promotions. This visible role puts you at the forefront of the guest experience and requires a polished, courteous demeanor.

You will handle payments, answer inquiries, and coordinate with other hotel teams to ensure smooth stays. The position offers an energetic environment, opportunities for growth, and a strong team culture