Guest Experience Agent

The Hotel at Avalon; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Complimentary meal each shift

Free parking

Career development opportunities

Résumé du poste

The Houston Grand Hotel - River Oaks, part of HEI Hotels and Resorts, seeks a Front Desk Agent to warmly welcome guests, handle check-in/out, and provide local information.

This on-site role requires strong communication, cash handling, and computer skills. You'll coordinate with housekeeping, resolve guest issues, and support brand programs. We offer growth opportunities, complimentary meal per shift, and free parking.

Qualifications

• Hotel front desk experience preferred.
• Ability to greet guests warmly and handle inquiries.
• Proficient using a computer for check-in/out and billing.

Responsabilités

• Greet guests with a friendly welcome and assist during check-in/out.
• Input guest data, confirm room rate and number of guests.
• Handle payments and issue receipts, balance house bank.

Connaissances

Hotel experience

Customer service

Cash handling

Communication skills

Outils

Computer systems

Description du poste

The Houston Grand Hotel - River Oaks, part of HEI Hotels and Resorts, seeks a Front Desk Agent to warmly welcome guests, handle check-in/out, and provide local information.

This on-site role requires strong communication, cash handling, and computer skills. You'll coordinate with housekeeping, resolve guest issues, and support brand programs. We offer growth opportunities, complimentary meal per shift, and free parking.