Guest Experience Specialist - Front Desk

esacareers; Clearwater (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Program

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments per company guidelines. You will also complete front office paperwork and uphold safety standards across associates and guests.

The role involves working at the hotel front desk, promoting ESA's service culture, and resolving issues with care and respect to guests and team members.

Qualifications

• High School Diploma or GED or equivalent experience.
• Experience in front desk or guest services preferred.
• Ability to process reservations, payments, check-in/out.
• Strong English communication and problem solving.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Answer phones, check in/out guests, collect payments.
• Maintain front desk area and follow safety procedures.
• Promote ESA's service standards and resolve issues via Make it Right.

Skills

Customer service

Cash handling

English proficiency

Phone etiquette

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments per company guidelines. You will also complete front office paperwork and uphold safety standards across associates and guests.

The role involves working at the hotel front desk, promoting ESA's service culture, and resolving issues with care and respect to guests and team members.