Guest Experience Specialist

esacareers; North Carolina; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to provide excellent guest experiences at the front desk. You will assist guests, handle check-ins/outs, answer phones, and process payments following company procedures.

Responsibilities include resolving guest issues via the Make it Right program, maintaining cleanliness behind the desk and lobby, and supporting breakfast setup and common areas while upholding safety and security standards.

Qualifications

• Requires English proficiency to interact with guests and colleagues.
• Proficient use of property management system and shift reports.
• Follow safety rules and maintenance instructions; complete routine reports.

Responsibilities

• Assist guests and answer phones; check-in and check-out; process payments.
• Empower to resolve guest issues through Make it Right process.
• Maintain front desk area and assist with breakfast display and common areas.

Skills

English proficiency

PMS operation

Safety compliance

Cash handling

Problem solving

Time management

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to provide excellent guest experiences at the front desk. You will assist guests, handle check-ins/outs, answer phones, and process payments following company procedures.

Responsibilities include resolving guest issues via the Make it Right program, maintaining cleanliness behind the desk and lobby, and supporting breakfast setup and common areas while upholding safety and security standards.