Guest Experience Specialist

esacareers; Sacramento, Vacaville (CA, CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and handle payments according to company policy. Strong guest relations and cash handling are essential for daily front desk operations.

The role requires adherence to safety standards, efficient use of the property management system, and collaboration with hotel staff to deliver a consistent guest experience.

Qualifications

• English proficiency to interact with guests, associates and vendors.
• Strong customer service and communication skills.
• Experience handling payments and guest inquiries.

Responsibilities

• Assist guests, answer phones, check-in/check-out.
• Process reservations, registrations, payments, and departures.
• Maintain front desk area and ensure safety and security procedures.

Skills

English proficiency

Customer service

Cash handling

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and handle payments according to company policy. Strong guest relations and cash handling are essential for daily front desk operations.

The role requires adherence to safety standards, efficient use of the property management system, and collaboration with hotel staff to deliver a consistent guest experience.