Guest Experience Specialist

esacareers; Indiana (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to provide exceptional guest service at our property. You will assist guests, answer phones, check guests in and out, and collect payments per company guidelines.

You will maintain front desk operations, support breakfast service, and ensure cleanliness in public areas while adhering to safety procedures and policies. This role emphasizes service, accuracy, and a welcoming environment.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Strong communication and guest-relations skills required.
• Proficiency with property management or front desk systems preferred.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, registration, payment, and departures per guidelines.
• Handle collection of in-house balances and manage cash, credit card, and city ledger accounts.
• Maintain a clean and organized front desk, lobby, and guest areas to standard.
• Promote ESA services and convert inquiries into reservations and occupied rooms.
• Follow safety and security procedures and assist with accommodations when possible.

Skills

Guest service orientation

Communication skills

PMS proficiency

Attention to detail

Organizational skills

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to provide exceptional guest service at our property. You will assist guests, answer phones, check guests in and out, and collect payments per company guidelines.

You will maintain front desk operations, support breakfast service, and ensure cleanliness in public areas while adhering to safety procedures and policies. This role emphasizes service, accuracy, and a welcoming environment.