Guest Experience Specialist

esacareers; Town of Texas (WI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments in line with company guidelines. You will help ensure a positive guest experience and support front desk operations across the property.

The role requires delivering courteous service, handling reservations, performing daily end-of-shift tasks, and maintaining a clean, organized front desk area while following safety and security procedures.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist guests, answer phones, check-in/check-out, and collect payments per company guidelines.
• Resolve guest issues through the Make it Right process and maintain a respectful service culture.
• Process reservations, registrations, payments, and departures per procedures.
• Maintain cash, credit card, and city ledger accounts and handle balance collections.

Skills

English proficiency

PMS software

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Property management system (PMS)

Job description

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments in line with company guidelines. You will help ensure a positive guest experience and support front desk operations across the property.

The role requires delivering courteous service, handling reservations, performing daily end-of-shift tasks, and maintaining a clean, organized front desk area while following safety and security procedures.