Guest Experience Specialist

esacareers; South Carolina; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

ESA Management, LLC is seeking a Guest Services Representative to greet guests, answer phones, check guests in and out, and process payments in accordance with policy. You will complete front desk paperwork, maintain a clean lobby, and ensure safety procedures are followed.

The role requires clear English communication, strong guest service skills, and the ability to resolve issues using our Make it Right process. Availability for varied shifts and a friendly, professional demeanor are essential.

Qualifications

• English proficiency to interact with guests and associates.
• Proficient operation of the property management system and audit functions.
• Understand and comply with safety rules and operating manuals.
• Complete routine reports and correspondence.
• Ability to add, subtract, multiply and divide in all units of measure.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk cleanliness and organize work area behind the front desk.
• Support breakfast display setup and periodic property tours.
• Adhere to safety and security policies and Make it Right issue resolution.

Skills

English proficiency

PMS operation

Safety procedures

Reporting duties

Basic arithmetic

Good judgment

Guest issue resolution

Education

High school diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to greet guests, answer phones, check guests in and out, and process payments in accordance with policy. You will complete front desk paperwork, maintain a clean lobby, and ensure safety procedures are followed.

The role requires clear English communication, strong guest service skills, and the ability to resolve issues using our Make it Right process. Availability for varied shifts and a friendly, professional demeanor are essential.