Guest Experience Specialist

esacareers; San Francisco (CA, KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments per company guidelines. The role also requires completing front desk paperwork and upholding safety and security standards.

The position supports guest satisfaction and may involve basic duties across hotel services to ensure a consistent, high-quality guest experience.

Qualifications

• High school diploma or GED or equivalent.
• Prior guest services or front desk experience preferred.
• Ability to operate PMS and cash handling.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist guests with check-in/check-out and answer inquiries.
• Process reservations and payments following procedures.
• Respond to guest requests with timely follow-through.
• Maintain front desk area and uphold safety standards.
• Cross-train in housekeeping as needed.

Skills

Guest service

Cash handling

Phone handling

Registration

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments per company guidelines. The role also requires completing front desk paperwork and upholding safety and security standards.

The position supports guest satisfaction and may involve basic duties across hotel services to ensure a consistent, high-quality guest experience.