Guest Experience Specialist

esacareers; Tacoma (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins/outs at the front desk. You will process payments, maintain daily front office paperwork, and ensure safety procedures are followed across the property.

The role emphasizes exceptional guest service and the Make it Right problem-resolution process, with responsibilities extending to housekeeping cross-training and general property support as needed.

Qualifications

• English proficiency to interact with guests and staff.
• Proficient operation of the property management system technology.
• Experience delivering courteous guest service and handling inquiries.
• Ability to perform basic arithmetic and handle payments accurately.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Answer phones and check guests in and out.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk paperwork and ensure safety procedures are followed.
• Handle cash, credit card, and city ledger accounts per policy.
• Promote ESA’s service culture and resolve issues using Make it Right when needed.

Skills

English proficiency

PMS software

Customer service

Cash handling

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins/outs at the front desk. You will process payments, maintain daily front office paperwork, and ensure safety procedures are followed across the property.

The role emphasizes exceptional guest service and the Make it Right problem-resolution process, with responsibilities extending to housekeeping cross-training and general property support as needed.