Guest Experience Specialist - Front Desk

HVMG - Hospitality Ventures Management Group; Florida; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible scheduling

Earned wages access with PayActive

PTO and Paid Holidays

Healthcare benefits

401(k) with 4% match

Discounts on hotel stays and F&B

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent in Florida to provide warm, professional guest service during check-in, stay, and check-out. You will handle reservations, inquiries, and coordination with the Front Office team.

The role requires English proficiency, a flexible schedule, and a professional demeanor aligned with HVMG's Culture of Excellence. This on-site position offers full healthcare benefits, PTO, paid holidays, and 401(k) with company match.

Qualifications

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required – with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG's Culture of Excellence

Responsibilities

• Be the friendly and attentive face of the hotel, guiding guests throughout their stay
• Handle check-in/check-out, reservations, and guest inquiries with accuracy and courtesy
• Report to the Front Office Manager or Front Office Supervisor
• Support a career path within hospitality through a positive, service-driven approach

Skills

English proficiency

Flexible schedule

Customer service mindset

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent in Florida to provide warm, professional guest service during check-in, stay, and check-out. You will handle reservations, inquiries, and coordination with the Front Office team.

The role requires English proficiency, a flexible schedule, and a professional demeanor aligned with HVMG's Culture of Excellence. This on-site position offers full healthcare benefits, PTO, paid holidays, and 401(k) with company match.