Front Desk Agent: Guest Experience & Growth

HVMG - Hospitality Ventures Management Group; Dunwoody (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) with 4% match

Employee discounts

PayActive early access

Flexible scheduling

Career growth opportunities

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to welcome guests and deliver professional, friendly service during their stay. You will handle check-in/check-out, reservations, and guest inquiries, ensuring a seamless experience backed by our Culture of Excellence.

Ideal candidates read, write, and communicate effectively in English, have hotel or customer-service experience, and are eligible to work in the United States.

Qualifications

• Hotel experience is a plus.
• Education and experience mix is acceptable.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Skills

Guest service

Communication skills

Teamwork

Education

Combination of education and experience

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to welcome guests and deliver professional, friendly service during their stay. You will handle check-in/check-out, reservations, and guest inquiries, ensuring a seamless experience backed by our Culture of Excellence.

Ideal candidates read, write, and communicate effectively in English, have hotel or customer-service experience, and are eligible to work in the United States.