Front Desk & Guest Services Pro

Concord Hospitality Enterprises Co.; Orange Park (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk/Guest Services Clerk in Florida to warmly welcome guests from arrival to departure, resolving concerns and delivering outstanding service.

You will handle payments, provide information on hotel programs, and coordinate with departments to ensure smooth experiences. Ideal candidates possess strong interpersonal skills, multitask well, and adapt to busy shifts, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Able to multitask and stay professional in a fast-paced environment.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Flexibility in shifts

Education

High School Diploma or equivalent

Job description

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk/Guest Services Clerk in Florida to warmly welcome guests from arrival to departure, resolving concerns and delivering outstanding service.

You will handle payments, provide information on hotel programs, and coordinate with departments to ensure smooth experiences. Ideal candidates possess strong interpersonal skills, multitask well, and adapt to busy shifts, including evenings, weekends, and holidays.