Guest Experience Front Desk Specialist

Think Hospitality; North Bay Village (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Think Hospitality is seeking a Front Desk Agent at our Florida property to warmly welcome guests, manage reservations, check-in/out, and assist with concierge requests. The role requires strong communication, cash handling, and the ability to multitask in a fast-paced hotel environment.

You will coordinate with bell staff and other departments to ensure seamless service, handle guest inquiries, and resolve issues with discretion while maintaining a high standard of hospitality.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task across reservations, check-in/out, and concierge requests.
• Fluency in English required.
• Ability to handle cash and basic accounting procedures.
• Strong customer service orientation.
• Must be able to work days, evenings, and weekends.

Responsibilities

• Registers guests by inputting and retrieving information, assigns rooms, and issues keys.
• Informs guests about facilities and directions.
• Coordinates luggage and car requests with bell staff and valet.
• Performs basic cash handling and posting charges to folio.
• Reviews reports and communicates updates to relevant departments.
• Welcomes guests, handles inquiries, and resolves complaints with management as needed.
• Makes reservations and acts as concierge.

Skills

Communication skills

Interpersonal skills

Organizational skills

Cash handling

English fluency

Flexibility

Guest service

Job description

Think Hospitality is seeking a Front Desk Agent at our Florida property to warmly welcome guests, manage reservations, check-in/out, and assist with concierge requests. The role requires strong communication, cash handling, and the ability to multitask in a fast-paced hotel environment.

You will coordinate with bell staff and other departments to ensure seamless service, handle guest inquiries, and resolve issues with discretion while maintaining a high standard of hospitality.