Guest Experience Specialist – Front Desk

Courtyard Stuart; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent in Florida. This role places you at the front line with guests, handling check-ins/outs, inquiries, and requests with a friendly, can-do attitude to ensure a memorable stay.

You will greet guests, manage administrative tasks, answer phones, and coordinate across departments to deliver top service. A flexible schedule, including weekends, is required; full-time benefits apply.

Qualifications

• Keen eye for detail and strong customer service.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours, including weekends.
• Ability to pass a background check.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Performing duties on a daily checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service

Time management

Attention to detail

Teamwork

Independent work

Job description

Waterford Hotel Group is seeking a Guest Service Agent in Florida. This role places you at the front line with guests, handling check-ins/outs, inquiries, and requests with a friendly, can-do attitude to ensure a memorable stay.

You will greet guests, manage administrative tasks, answer phones, and coordinate across departments to deliver top service. A flexible schedule, including weekends, is required; full-time benefits apply.