Guest Service Agent — Front Desk Champion (Flexible Hours)

Embassy Suites Cleveland Beachwood; Beachwood (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly first and last contact for guests. You will greet, check in/out, assign rooms, handle admin tasks, answer phones, post charges, and support daily operations to ensure top-notch guest satisfaction.

You will collaborate with other departments, maintain a positive attitude, and adapt to a fast-paced hotel environment. Health benefits and well-being perks are provided.

Qualifications

• A keen eye for detail and strong time management.
• Excellent customer service and a friendly demeanor.
• Ability to work in a team and independently.

Responsibilities

• Greet and thank guests sincerely and friendly.
• Check in and check out guests.
• Assign rooms and handle administrative duties.
• Answer phone calls.
• Post charges to guest accounts.
• Follow daily checklists and routines.
• Share information across departments to ensure guest satisfaction.
• Communicate with guests to meet their needs.

Skills

Detail orientation

Customer service

Teamwork

Independent working

Job description

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly first and last contact for guests. You will greet, check in/out, assign rooms, handle admin tasks, answer phones, post charges, and support daily operations to ensure top-notch guest satisfaction.

You will collaborate with other departments, maintain a positive attitude, and adapt to a fast-paced hotel environment. Health benefits and well-being perks are provided.