Front Desk Guest Service Agent — Flexible Hours & Perks

Residence Inn Milford; Naugatuck Gardens (CT); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health Insurance

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to greet guests, check them in/check them out, and support daily front desk operations with a friendly, efficient approach. The role requires multitasking, strong customer service, and teamwork to ensure a seamless guest experience.

As part of the WATERFORD HEALTH AND WELLNESS program, benefits include comprehensive health coverage and various employee perks.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Performing duties on a daily checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Attention to detail

Time management

Customer service

Pleasant demeanor

Teamwork

Independent work

Flexibility

Background check

Job description

Waterford Hotel Group is seeking a Guest Service Agent to greet guests, check them in/check them out, and support daily front desk operations with a friendly, efficient approach. The role requires multitasking, strong customer service, and teamwork to ensure a seamless guest experience.

As part of the WATERFORD HEALTH AND WELLNESS program, benefits include comprehensive health coverage and various employee perks.