Front Desk Guest Experience Specialist

Waterford Group Llc; Maryland; On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401k Plan

Hotel discounts

Shoes for Crews

Job summary

Waterford Hotel Group seeks a Front Desk Agent to be the friendly first point of contact for guests, handling check-ins/outs, answers to questions, and daily guest needs. The role emphasizes a can-do attitude, multitasking, and a positive demeanor within a fast-paced hotel environment.

The position involves greeting guests, managing administrative tasks, and coordinating with other departments to ensure satisfaction. Competitive benefits are provided.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Performing duties on a daily checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Detail oriented

Time management

Customer service

Team player

Flexible hours

Background check

Stamina

Instruction following

Job description

Waterford Hotel Group seeks a Front Desk Agent to be the friendly first point of contact for guests, handling check-ins/outs, answers to questions, and daily guest needs. The role emphasizes a can-do attitude, multitasking, and a positive demeanor within a fast-paced hotel environment.

The position involves greeting guests, managing administrative tasks, and coordinating with other departments to ensure satisfaction. Competitive benefits are provided.