Guest Experience Agent (Front Desk)

Waterford Group Llc; Andover (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoe subsidy

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to greet guests at the front desk, assist with check-in/check-out, and manage administrative tasks related to room assignments. You will handle phone inquiries and process charges while maintaining a positive, guest-first attitude.

Ideal candidates demonstrate attention to detail, strong customer service skills, and the ability to multitask in a fast-paced environment. A flexible schedule and teamwork are essential for success.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Attention to detail

Time management

Customer service

Team player

Flexible hours

Independence

Physical stamina

Background check

Following instructions

Job description

Waterford Hotel Group is seeking a Guest Service Agent to greet guests at the front desk, assist with check-in/check-out, and manage administrative tasks related to room assignments. You will handle phone inquiries and process charges while maintaining a positive, guest-first attitude.

Ideal candidates demonstrate attention to detail, strong customer service skills, and the ability to multitask in a fast-paced environment. A flexible schedule and teamwork are essential for success.