Guest Service Agent - Front Desk with Flexible Hours

Andover Inn; Andover (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to join our hospitality team. This role is often the first and last point of contact for guests, handling check-in/out and guest inquiries with a friendly, can-do attitude.

You will greet guests, answer phones, assign rooms, and manage billing with accuracy while coordinating with other departments to ensure guest satisfaction. We offer competitive compensation, benefits, and opportunities for professional growth within our hotel portfolio

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job description

Waterford Hotel Group is seeking a Guest Service Agent to join our hospitality team. This role is often the first and last point of contact for guests, handling check-in/out and guest inquiries with a friendly, can-do attitude.

You will greet guests, answer phones, assign rooms, and manage billing with accuracy while coordinating with other departments to ensure guest satisfaction. We offer competitive compensation, benefits, and opportunities for professional growth within our hotel portfolio