Front Desk Agent - Flexible Hours & Growth

Element Arundel Mills BWI Airport; Shipley Corner (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Shoes for Crews

Employee discounts

On Demand Pay

Job summary

Waterford Hotel Group is seeking a Front Desk Agent to deliver warm, efficient service at the front desk. You will be the first and last point of contact for guests, handling check-ins, check-outs, phone inquiries, and guest requests with a positive attitude.

Ideal candidates demonstrate strong customer service, multitasking ability, and teamwork. Full-time roles include benefits and opportunities for growth within a supportive, home-like workplace culture.

Qualifications

• Attention to detail and strong customer service.
• Able to multitask and prioritize in a fast-paced environment.
• Pleasant and friendly demeanor with a can-do attitude.

Responsibilities

• Greet and thank guests in a sincere and friendly manner.
• Check in and check out guests efficiently.
• Assign rooms and handle related administrative duties.
• Answer phone and assist guests with requests.
• Post charges to appropriate accounts.
• Perform daily checklist duties to maintain service standards.
• Share information across departments to ensure guest satisfaction.
• Communicate with guests to meet their needs.

Job description

Waterford Hotel Group is seeking a Front Desk Agent to deliver warm, efficient service at the front desk. You will be the first and last point of contact for guests, handling check-ins, check-outs, phone inquiries, and guest requests with a positive attitude.

Ideal candidates demonstrate strong customer service, multitasking ability, and teamwork. Full-time roles include benefits and opportunities for growth within a supportive, home-like workplace culture.