Guest Experience Specialist - Front Desk

remingtonhotelscareers; El Paso (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

Employee benefits

DoubleTree team

Job summary

DoubleTree Hotel in Texas is seeking a friendly, professional Front Desk Agent to create a warm welcome and deliver exceptional guest service throughout the stay. You will check guests in and out, process reservations, and communicate with housekeeping and other teams to meet guest needs.

The role requires strong communication, multitasking, and the ability to stay calm under pressure. Flexible schedules including weekends and holidays are required; prior hotel experience is preferred.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitask in a fast-paced environment.
• Ability to remain calm and professional when handling guest concerns.
• Must be available to work flexible schedules, including weekends and holidays.
• Ability to work independently and as part of a team.
• Computer skills and experience with hotel systems preferred.

Responsibilities

• Welcome and assist guests with a positive and professional attitude
• Complete guest check-in and check-out procedures accurately and efficiently
• Process reservations, room assignments, payments, and guest requests
• Provide information about hotel services, amenities, and local attractions
• Respond promptly to guest concerns and resolve issues with care and professionalism
• Maintain accurate guest records and follow hotel procedures
• Answer phone calls and assist with guest inquiries
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met
• Maintain a clean, organized, and professional front desk area
• Follow all safety, security, and brand standards

Skills

Guest service

Communication

Multitasking

Professionalism

Teamwork

Phone etiquette

Tools

Hotel systems

Job description

DoubleTree Hotel in Texas is seeking a friendly, professional Front Desk Agent to create a warm welcome and deliver exceptional guest service throughout the stay. You will check guests in and out, process reservations, and communicate with housekeeping and other teams to meet guest needs.

The role requires strong communication, multitasking, and the ability to stay calm under pressure. Flexible schedules including weekends and holidays are required; prior hotel experience is preferred.