Guest-Focused Front Desk Pro | Hospitality & Upsell Expert

Texas Hotel Management; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Texas Hotel Management is seeking a Front Desk Agent to warmly welcome guests and manage check-ins, check-outs, and reservations. You will verify guest details, process payments, and answer inquiries with a focus on accuracy and service quality.

The role requires solid communication skills, professional presentation, and the ability to multitask in a fast-paced hotel environment. Flexible shifts, including mornings, evenings, weekends, and holidays, are expected.

Qualifications

• 1–3 years of Front Desk experience or similar hotel role.
• Strong verbal and written communication abilities.
• Good computer skills and familiarity with hotel PMS software.
• Knowledge of Opera PMS is an advantage.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Verify guest information, reservations, and payments.
• Process room bookings, modifications, and cancellations.
• Provide information on facilities, services, rates, and local attractions.
• Respond promptly to guest requests and concerns; escalate when needed.
• Handle cash, credit card, and other transactions accurately.
• Maintain guest records and update the PMS system.
• Coordinate with Housekeeping, Maintenance, and F&B to fulfill requests.
• Monitor room availability and assist with allocations and upgrades.
• Answer calls and emails; keep reception area clean and organized.
• Upsell hotel services and promote packages when appropriate.
• Complete shift handovers and share key guest information.

Skills

Communication

Customer service

Problem solving

Attention to detail

Professionalism

Teamwork

Time management

Conflict resolution

Cash handling

Sales upselling

PMS skills

Education

High school diploma

Hospitality/Hotel Management degree

Tools

Opera PMS

PMS software

Job description

Texas Hotel Management is seeking a Front Desk Agent to warmly welcome guests and manage check-ins, check-outs, and reservations. You will verify guest details, process payments, and answer inquiries with a focus on accuracy and service quality.

The role requires solid communication skills, professional presentation, and the ability to multitask in a fast-paced hotel environment. Flexible shifts, including mornings, evenings, weekends, and holidays, are expected.