Hotel Front Desk Agent

Doubletree by Hilton Fort Worth S Conference Center; Fort Worth (TX); Sur place; USD 30 000 - 38 000; Plein temps

Résumé du poste

A hotel in Fort Worth is seeking a Hotel Front Desk Agent to provide outstanding service to guests. Responsibilities include welcoming guests, managing bookings, and ensuring accurate guest information. The ideal candidate has strong communication and customer service skills. Preference for candidates with at least one year of experience in hospitality. This position operates primarily during the evening shift, from 3 pm to 11 pm. If you have a passion for guest satisfaction, apply today.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent or related role.
• Graduated high school or obtained a GED.
• Comfortable handling phone calls and stressful situations.

Responsabilités

• Connect with housekeeping to ensure guest accommodations are ready.
• Handle incoming calls and room booking requests.
• Check guests in and out, providing correct keys and room numbers.
• Ensure hotel guest account information is accurate.
• Address customer complaints as necessary.

Connaissances

Communication skills

Interpersonal skills

Organizational skills

Time management

Customer service skills

Formation

High school diploma or GED

Outils

Microsoft Office

Reservation management systems

Description du poste

Doubletree by Hilton Fort Worth S Conference Center • Fort Worth , TX , US

Posted 3 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

3 pm til 11 pm shift and occasional night audit.

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills