Guest Experience Agent — Hotel Front Desk

Texas Hotel Management; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Hotel Management in Lewisville, TX, is seeking a Front Desk Agent to deliver warm, professional service at the hotel front desk. You will handle check-in/check-out, reservations, guest inquiries, and payments, ensuring accuracy and guest satisfaction across the guest stay.

The role requires excellent communication, customer service, and problem-solving skills, with the ability to work flexible shifts including mornings, evenings, weekends, and holidays. Opera PMS knowledge is a plus.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• 1–3 years of experience as a Front Desk Agent or similar.
• Experience in hotel/hospitality environment preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work flexible shifts including mornings, evenings, weekends, and holidays.
• Familiarity with Opera PMS is an advantage.

Responsibilities

• Greet and check guests in/out professionally.
• Handle check-in/check-out procedures accurately.
• Verify guest information, reservations, and payments.
• Process reservations, cancellations, and walk-ins.
• Provide information on facilities, services, and attractions.
• Respond promptly to guest requests and concerns.
• Escalate issues to Front Office Manager when required.
• Maintain records and update the PMS.
• Coordinate with housekeeping and other departments.
• Promote hotel services and upsell when appropriate.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Teamwork

Problem Solving

Cash Handling

Upselling

Education

High school diploma

Hospitality Management degree preferred

Tools

Opera PMS

Hotel PMS software

Job description

Texas Hotel Management in Lewisville, TX, is seeking a Front Desk Agent to deliver warm, professional service at the hotel front desk. You will handle check-in/check-out, reservations, guest inquiries, and payments, ensuring accuracy and guest satisfaction across the guest stay.

The role requires excellent communication, customer service, and problem-solving skills, with the ability to work flexible shifts including mornings, evenings, weekends, and holidays. Opera PMS knowledge is a plus.