Guest Experience Specialist — Front Desk

Crescent Hotels & Resorts; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Matching 401k

Paid time off

Hotel discount program

Job summary

Crescent Hotels & Resorts is seeking passionate individuals to join the DoubleTree Hotel and Suites by the Galleria. The ideal candidate should have a background in customer service, preferably in a hotel front desk environment. Responsibilities include welcoming guests, managing check-in, and addressing guest inquiries to ensure satisfaction.

This role offers comprehensive benefits including medical, dental, vision insurance, 401k matching, paid time off, and more. Flexibility with shifts is required, making this a great opportunity for those who thrive in dynamic environments.

Qualifications

• Two years of direct customer service experience required.
• Previous hotel front desk experience highly preferred.
• Flexibility to work AM and PM shifts as well as weekends and holidays.

Responsibilities

• Welcome guests and complete check-in process.
• Promote hotel services and facilities.
• Resolve guest complaints to ensure satisfaction.

Skills

Direct customer service experience

Communication in English

Computer proficiency

Basic mathematical skills

Job description

Crescent Hotels & Resorts is seeking passionate individuals to join the DoubleTree Hotel and Suites by the Galleria. The ideal candidate should have a background in customer service, preferably in a hotel front desk environment. Responsibilities include welcoming guests, managing check-in, and addressing guest inquiries to ensure satisfaction.

This role offers comprehensive benefits including medical, dental, vision insurance, 401k matching, paid time off, and more. Flexibility with shifts is required, making this a great opportunity for those who thrive in dynamic environments.