Guest Experience Pro: Front Desk & Check-In Maestro

Aimbridge Hospitality; Lubbock (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

DoubleTree by Hilton Lubbock University Area is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, coordinating reservations and guest requests with poise.

The role requires a high school diploma, familiarity with hotel software, and a passion for service in a fast-paced environment. On-site team, competitive benefits, and opportunities to grow in hospitality.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.

Responsibilities

• Deliver warm welcomes, smooth check-ins, and memorable guest departures.
• Coordinate reservations, requests, and guest communications with accuracy.
• Maintain clear and courteous communication with guests and team members.
• Multitask across check-ins, check-outs, and financial transactions to keep front desk operations running smoothly.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hospitality experience preferred

Tools

Hotel management software

Microsoft Office

Job description

DoubleTree by Hilton Lubbock University Area is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, coordinating reservations and guest requests with poise.

The role requires a high school diploma, familiarity with hotel software, and a passion for service in a fast-paced environment. On-site team, competitive benefits, and opportunities to grow in hospitality.