Front Desk Agent: Guest Experience & Growth Path

Murrieta Hotsprings; El Paso, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for growth and career开发

Team-oriented work environment

Employee benefits (based on eligible)

DoubleTree hospitality team

Job summary

DoubleTree by Hilton Hotel El Paso Downtown is seeking a friendly Front Desk Agent to welcome guests, manage check-in/check-out, process reservations and payments, and provide information on services and local attractions.

You will coordinate with housekeeping and other departments to ensure guest satisfaction, handle inquiries with poise, and help maintain a clean, organized, and professional front desk in a fast-paced environment.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to remain calm and professional when handling guest concerns.
• Must be available to work flexible schedules, including weekends and holidays.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome and assist guests with a positive and professional attitude.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Provide information about hotel services, amenities, and local attractions.
• Respond promptly to guest concerns and resolve issues with care and professionalism.
• Maintain accurate guest records and follow hotel procedures.
• Answer phone calls and assist with guest inquiries.
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Maintain a clean, organized, and professional front desk area.
• Follow all safety, security, and brand standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Customer service

Team player

Tools

Hotel systems

Job description

DoubleTree by Hilton Hotel El Paso Downtown is seeking a friendly Front Desk Agent to welcome guests, manage check-in/check-out, process reservations and payments, and provide information on services and local attractions.

You will coordinate with housekeeping and other departments to ensure guest satisfaction, handle inquiries with poise, and help maintain a clean, organized, and professional front desk in a fast-paced environment.