Guest Experience Agent | Front Desk Master

Aimbridge Hospitality; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Sheraton Suites Market Center Dallas is seeking a Front Desk Agent to deliver memorable guest experiences through warm welcomes, smooth check-ins, and friendly departures. You will greet guests, manage reservations, and assist with requests with a smile.

Experience with reservations software is a plus. This on-site role requires excellent communication, multitasking, and a team spirit to support hotel operations in a busy Dallas setting.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm welcome and smooth check-in/check-out experiences.
• Answer guest questions and handle requests with professionalism.
• Coordinate with team to ensure seamless operations.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Sheraton Suites Market Center Dallas is seeking a Front Desk Agent to deliver memorable guest experiences through warm welcomes, smooth check-ins, and friendly departures. You will greet guests, manage reservations, and assist with requests with a smile.

Experience with reservations software is a plus. This on-site role requires excellent communication, multitasking, and a team spirit to support hotel operations in a busy Dallas setting.