Guest Experience Specialist - Front Desk

Westin Atlanta Gwinnett; Duluth (GA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental & vision insurance

Life & disability insurance

401(k) with company match

Discounted room rates

Training & career development

Job summary

Concord Hospitality is hiring for a Front Office position at an on-site location. The role involves assisting guests with courtesy and efficiency, maintaining hospitality standards, and resolving concerns promptly. You will handle charges, payments, and mail with privacy in mind.

Knowledge of the brand, travel programs, and offers is expected, with responsive communication to departments and leadership. Strong interpersonal and communication skills, multitasking ability, and attention to detail

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service experience

Interpersonal skills

Communication skills

Multitasking

Education

HS diploma or equivalent

Job description

Concord Hospitality is hiring for a Front Office position at an on-site location. The role involves assisting guests with courtesy and efficiency, maintaining hospitality standards, and resolving concerns promptly. You will handle charges, payments, and mail with privacy in mind.

Knowledge of the brand, travel programs, and offers is expected, with responsive communication to departments and leadership. Strong interpersonal and communication skills, multitasking ability, and attention to detail